San Diego — November 2022 —— KIC is pleased to announce that it has been honored with a 2022 CIRCUITS ASSEMBLY Service Excellence Award (SEA). The award was announced November 2 at a ceremony held at the SMTA International 2022 Exhibition.
KIC was selected for the Service Excellence Award as a result of its outstanding customer ratings, as judged by its own customers. This is KIC’s sixth Service Excellence Award.
Mike Buetow, President, PCEA, presented the award to Robert Baxter, Customer Success Manager at KIC. Baxter stated, ”This Service Excellence Award, for KIC, is always the most important. It shows that our commitment to customer service, ensuring our customers get full value from our solutions, is recognized and appreciated. This award is based directly from customer input and that is of high value to us.”
Sponsored by CIRCUITS ASSEMBLY, the Service Excellence Awards for Electronics Manufacturing Services (EMS) providers and electronics assembly suppliers honor companies excelling in the crucial area of customer service. The program, now in its 30th year, functions as a way for participants to see how they compare to peers in customer satisfaction. It is awarded based on responses from the actual customers.
KIC has 45 years of invention and innovation with industry firsts in automated process inspection for reflow, cure, and wave. During these 45 years KIC has always had service and support offices anywhere our customers are, with onsite support available for all regions and all customers. Over 30 service and applications engineers and supporting administrative staff support our customers with more than 25,000 systems in the field. KIC brings the most reliable, accurate and innovative solutions for electronics manufacturing thermal process challenges.